Cancellation and Returns

Last updated: 9 July 2026.

1. How to Cancel an Order

To cancel or change an Order, please contact us by email at sentioncorp@gmail.com or via WhatsApp at +7 931 622 33 11, including:

• your Order number;
• the Recipient's name and contact details;
• the reason for cancellation or a description of the requested change.

2. Free Cancellation Before Assembly

An Order may be cancelled free of charge at any time before assembly of the bouquet begins, with a full refund. A full refund is also issued where the requested flowers are unavailable and no suitable substitute is accepted by the Buyer.

3. Perishable Goods — Return Limitations

Bouquets and floral arrangements are perishable goods. Once assembly of an Order has begun or the Order has been dispatched for delivery, the bouquet itself can no longer be cancelled or returned, due to the nature of fresh flowers, which cannot be restocked or resold.

4. Returns of Non-Perishable Gift Items

Non-floral items from the "Gifts" section that are not perishable may be returned subject to the following conditions:

• the packaging and condition of the item remain intact and unused;
• return shipping is paid by the Buyer;
• the return must be requested using a completed return request form;
• processing takes up to 14 working days;
• the refund is issued to the original payment method.

5. Wrong or Incomplete Delivery Address

• If delivery fails due to a wrong or incomplete address provided by the Buyer, no refund is issued.
• Within 24 hours of a failed delivery attempt, the Buyer may provide a corrected address; re-delivery is charged separately.
• After 24 hours, the bouquet and delivery must be paid for again in full, as the perishable Goods require re-assembly.

6. Complaints Window

Complaints regarding an Order must be submitted within 1 (one) working day of delivery, or of the scheduled delivery time. Please email sentioncorp@gmail.com with the Order number and a description of the issue (with a photo, where possible).

7. How Refunds Are Processed

Upon reviewing a complaint, we will either resolve the issue (replacement or re-delivery) or process a refund. Refunds are issued to the original payment method; they are initiated promptly, though the funds may take several days to appear in your account depending on your bank or payment provider.

For questions about this document, contact us: email sentioncorp@gmail.com, WhatsApp +7 931 622 33 11, Telegram @sentioncorp.

This document is provided for general informational purposes only and is not a substitute for tailored legal advice; for guidance on your specific situation, please consult a qualified legal advisor in the UAE.